Customer Visitor Journey

Chart showing the visitor journey of a customer.

Visitor Profile

When a customer arrives, they are prompted to check into the kiosk and enter some basic information, such as their name, company, phone number, reason for visit and their host if applicable.

A kiosk screen prompting visitor to enter in name, phone number, company, and take a photo.
Kiosk with agreement and a "sign here" box

Acknowledgements

After selecting their reason for visit, in this case being a customer, they are prompted to sign relevant agreements.

Videos

They would then be served relevant marketing or informational videos.

Promotional image of heavy duty duct tape.
customer receiving printed badge from check-in kiosk.

Badges

After watching any videos, check-in is complete and an identification badge will be printed.

Notifications

With the check-in complete, a notification will be sent to the visitor, notifying them that the host is on the way. The host will also receive notifications alerting them to the visitors arrival.

A worker at their desk, receiving a notification.

Want to learn about other visitor journeys?

Vendor Visitor TypeContractor Visitor TypeCorporate Visitor TypeCustomer Visitor TypeDelivery / Drop Off Visitor TypeJob Applicant Visitor TypeRegulator Visitor TypeShipping and Receiving Visitor Type

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