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Customer Visitor Journey

Chart showing the visitor journey of a customer.

Customer Check-In Process

Visitor Profile

When a customer arrives, they are prompted to check into the kiosk and enter some basic information, such as their name, company, phone number, reason for visit and their host if applicable.


After selecting their reason for visit, in this case being a customer, they are prompted to sign relevant agreements. Agreements related to confidentiality, project details, or facility rules might be part of the check-in process.


Orientation videos could showcase the manufacturing process, product quality control, and safety measures. Customers could also be served marketing or informational videos.


After watching any videos, check-in is complete and an identification badge will be printed.


With the check-in complete, a notification will be sent to the visitor, notifying them that the host is on the way. The host will also receive notifications alerting them to the customer who has just arrived.

Want to learn about other visitor journeys?

Transmission can help guide your visitor management process!