24/7 Customer Support
At Transmission, customer support is not an add-on; it's an integral part of our commitment to your success. With every product, including Visitor Kiosk, FactoryTV, and Employee Texting, you get access to our dedicated customer support team. We understand your operations may not adhere to a routine schedule, so we're here whenever you need assistance. Whether you have a question, need guidance, or encounter an issue, our support team is ready to help.
What channels can be used to reach support?
Call
Email
Live Chat
Microsoft Teams
Submit a Form
Lifetime Warranty
Rest easy with our products, knowing they come with a lifetime warranty. We stand by the quality and reliability of our offerings, ensuring they are free from defects in material and workmanship. With an active subscription, you'll be covered for any hardware-related issues, providing peace of mind as you integrate our solutions into your operations. Your satisfaction and confidence are our priorities, and our lifetime warranty reflects our commitment to delivering products you can trust.
Resources & Product Support
Check-In Kiosk Security Documentation
Learn about our data flow, infrastructure, storage, backup, access control, security, and compliance.
FactoryTV Security Documentation
Learn about our data flow, infrastructure, storage, backup, access control, security, and compliance.
Installation Instructions
Need help installing your products? Find detailed instructions for FactoryTV and the Check-In Kiosk here.
Check-In Kiosk Visitor Badges
DYMO® LabelWriter® badge printers are automatically included with every Visitor Kiosk purchase. DYMO® offers multiple types of peel-and-stick name badge labels with strong self-adhesive backing. They print using direct thermal printing technology, and no ink or toner is required.
Troubleshooting Tip🌟: DYMO® LabelWriter® 550 Turbo accepts only authentic DYMO labels. Using off-brand labels will result in printer errors.
Expand Your Communication
If you're interested in exploring additional products that could enhance your experience or have specific questions for your account manager, we're here to assist. Please feel free to reach out to us at 855-622-9369. Our team is dedicated to providing you with the information and support you need to find the solutions that best fit your requirements.