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24/7 Customer Support

At Transmission, customer support is not an add-on; it's an integral part of our commitment to your success. With every product, including Visitor Kiosk, FactoryTV, and Employee Texting, you get access to our dedicated customer support team. We understand your operations may not adhere to a routine schedule, so we're here whenever you need assistance. Whether you have a question, need guidance, or encounter an issue, our support team is ready to help. 

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What channels can be used to reach support?


Call


Email


Live Chat


Microsoft Teams


Submit a Form

Lifetime Warranty

Rest easy with our products, knowing they come with a lifetime warranty. We stand by the quality and reliability of our offerings, ensuring they are free from defects in material and workmanship. With an active subscription, you'll be covered for any hardware-related issues, providing peace of mind as you integrate our solutions into your operations. Your satisfaction and confidence are our priorities, and our lifetime warranty reflects our commitment to delivering products you can trust.

Resources & Product Support

YouTube Tutorials

Visit our YouTube page to find tutorial videos on Transmission's products.

Frequently Asked Questions

Search through frequently asked questions about Transmission's products.

Product Training

Would you like a refresher course or coaching on how to use Transmission products? Click below!

Request Content Looking for content that's not in our template library? Request new content from our design team!
Active Directory Integration

Find instructions for integrating Active Directory with the Check-In Kiosk and Employee Texting.

Microsoft Teams Integration

Find instructions for integrating Microsoft Teams with the Check-In Kiosk.

Slack Integration

Find instructions for integrating Slack with the Check-In Kiosk.

Setup & Onboarding

Our team handles system configuration but we need a little help. Fill out the form below and we'll take it from there!

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Check-In Kiosk Security Documentation

Learn about our data flow, infrastructure, storage, backup, access control, security, and compliance.

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FactoryTV Security Documentation

Learn about our data flow, infrastructure, storage, backup, access control, security, and compliance.

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Installation Instructions

Need help installing your products? Find detailed instructions for FactoryTV and the Check-In Kiosk here.

Network Requirements

View the network requirements for Transmission's products.

Check-In Kiosk Visitor Badges

DYMO® LabelWriter® badge printers are automatically included with every Visitor Kiosk purchase. DYMO® offers multiple types of peel-and-stick name badge labels with strong self-adhesive backing. They print using direct thermal printing technology, and no ink or toner is required.

Troubleshooting Tip🌟: DYMO® LabelWriter® 550 Turbo accepts only authentic DYMO labels. Using off-brand labels will result in printer errors.

DYMO 30911

With 12-hour expiration notification disks, you can easily identify visitors who may no longer belong in your facility.
DYMO Item #30911

DYMO #30856

If you prefer to use a clip-on badge holder, DYMO offers a non-adhesive name tag.
 
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DYMO 1760756

The most popular tried, and true customer favorite is the standard sticky labels that leave no messy residue and come off like a dream.
DYMO Item #1760756

Expand Your Communication

If you're interested in exploring additional products that could enhance your experience or have specific questions for your account manager, we're here to assist. Please feel free to reach out to us at 855-622-9369. Our team is dedicated to providing you with the information and support you need to find the solutions that best fit your requirements. 

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